Shipping and Return Policy
For all returns/exchanges, click here: LIKELIHOOD happyreturns
LIKELIHOOD ships all over the world, and we provide all shipments with a tracking number. Once an order has been shipped, you will receive a confirmation email with shipping details and the tracking information.
We use FedEx, UPS, and DHL to fulfill orders. For online purchases, the cost of shipping will be calculated during checkout. For shipments within the US, the cost of shipping is generally $7 - $15 depending on location. For international shipments, expect the cost to be approximately $20 - $40.
If you place an online order, select and pay for shipping, you may not change your order to an In-store pick-up (shipping will not be refunded).
*PLEASE NOTE: We do not ship to PO Boxes, so please provide an alternate shipping address. Please allow up to 2 business days to process your order. We are not allowed to ship certain products outside of the United States, such as, but not limited to, Adidas, Converse, Jordan, New Balance, and Nike. Orders that are unable to be fulfilled will be canceled.
Duties & Taxes:
The customer is responsible for all customs fees, VAT, duties charges, and / or brokerage fees incurred on shipments outside of the US. If duties and taxes are not included under the price of the item at checkout, your order will be shipped DDU (Delivered Duty Unpaid) and may incur duties, fees and import taxes upon delivery. This charge is ultimately determined by your local customs authority, and payment of these is necessary to release your order from customs. For more information, please consult your local customs office.
Lost or Damaged Shipments:
We regret that packages sometimes get lost, stolen, or damaged in transit. However, once the package leaves our facility, it is in the hands of the shipping company. We will work with you to provide the information you need to help recover your lost or stolen package. Please contact us and the proper carrier for more information regarding missing or damaged packages. If you believe the package is stolen, we strongly recommend filing a police report. This will increase your chances of receiving compensation for your lost goods.
While we strive to help you find solutions, LIKELIHOOD does not refund or accept responsibility for lost or stolen packages.
In-Store Pickup is available free of charge. This option is available upon checkout for customers who wish to retrieve their product from our Seattle retail store. You will receive an email confirmation when your order is ready for pickup. Some orders will not be ready until the next business day. We will not provide a shipment confirmation email for these orders.
Please note that photo ID is required when picking up orders in store.
*If an issue arises and someone else needs to pick up your order, please call ahead or email us at email@example.com with their full name and the estimated pickup date. Your order number and their photo ID will be required at pick up.
Returns & Exchanges
All returns and exchanges must go through our return portal
In-store purchases from LIKELIHOOD are eligible for a refund if returned to the store within 7 days of purchase. In-store purchases that are returned by mail must be shipped within seven business days of the purchase date. Online orders purchased from LIKELIHOOD that are returned by mail must be shipped back within seven business days of the delivery date.
Refunds will be issued on all but the shipping fees for the original payment method used to place the order within 1-3 business days of receiving the returned item. Once a refund has been processed, a confirmation email will be sent to the email address provided at checkout. Keep in mind that your financial institution may require additional time to process the refund back to your account.
We will exchange items pending availability within 14 days of purchase in store and within 14 days of delivery date for online orders. If there is no replacement available, the return is eligible for a store merchandise credit in the amount of the item(s) minus the original shipping fees. There is no expiration date for store credit. Please allow 1-2 business days for a response. If you have not heard back after that, please contact us again. We kindly ask that you don’t contact us repeatedly or use multiple modes of communication methods as this may slow down our response time.
All returns must be in their original, unused, unaltered, unwashed condition, and have all original tags and packaging. For mailed returns, please include your first and last name along with your order number inside the package. We recommend clearly labeling and documenting tracking information on all return packages and placing the items in a brown shipping box. Please include your full name and order number inside the package. Items returned using the shoe box as a shipping box will be denied. Any returns that arrive at our store without prior communication will be denied, sent back to the sender and not processed.
LIKELIHOOD does not cover shipping fees for returns, unless due to an order error.
LIKELIHOOD does not refund or reimburse the original cost of shipping the item.
SALE ITEMS are final sale. Purchases made on sale products at any discount are not eligible for return or exchange.
SPECIAL RELEASE LAUNCH PRODUCTS are final sale and cannot be returned or canceled. Launch products include, but are not limited to, Adidas Yeezy, Jordan, Nike, and special collaborations.
Accessories including, but not limited to, bags, fragrances, sunglasses, hardware, hats, jewelry, magazines, socks, and wallets, are final sale and not eligible for returns.
*NOTE: We will not accept returns in quantities of three (3) or more orders of the same item.
We do not accept any returns, offer refunds, or exchanges on purchases after 14 days of purchase date for in-store purchases and 14 days after delivery date for online purchases.
Returns for Online Purchases: All online returns for store credit or exchanges must go through our return portal. Returns for purchases made on LIKELIHOOD.us must be requested or postmarked within 14 days of delivery date.
LIKELIHOOD reserves the right to reject returns which do not comply with our return policy.
LIKELIHOOD reserves the right to reject returns which meet our behavioral criteria for identifying bots/automatic purchasing. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
Cancellations: To cancel an order, email us at firstname.lastname@example.org. To cover merchant fees, some orders are subject to a cancellation fee of 10% of the pre-tax order that will be deducted from your refund.